Job Description
Are you a dedicated professional seeking a rewarding career in Oklahoma City? Apex Direct Solutions is looking for a highly motivated Customer Service Representative to join our growing team immediately. We pride ourselves on delivering exceptional support and building lasting relationships with our clients.
In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries are resolved with efficiency and empathy. If you have a passion for problem-solving and thrive in a fast-paced environment, we want to hear from you today.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints, issues, and concerns with patience and professionalism.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Identify opportunities to cross-sell products or services based on customer needs.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of experience in customer service or call center environments (entry-level candidates with strong soft skills are encouraged to apply).
- Excellent verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to work independently while maintaining a positive attitude.
- Reliable internet connection and home office setup if remote work is applicable.