Job Description
Join Georgia Connect Services as a Customer Service Representative and make an immediate impact! We're seeking motivated individuals to deliver exceptional support to our diverse client base. This part-time role offers flexible scheduling and the chance to develop valuable communication skills in a fast-paced environment. If you thrive in customer-facing roles and want to start your career quickly, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with support teams to escalate complex issues effectively
- Utilize CRM software to document interactions and track case progress
- Meet daily performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in a call center or retail setting
- Exceptional verbal and written communication skills
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize in a dynamic environment
- Strong problem-solving abilities with a customer-first mindset
- Available to work evenings/weekends (20-25 hours/week)