Job Description
Join Virginia Connect Services as a Customer Service Representative and start your career immediately! We're seeking empathetic professionals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Our Richmond headquarters offers modern facilities and growth opportunities for dedicated team players.
What We Offer:
- Immediate start upon hiring
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and certifications
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities for service enhancements
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- US work authorization required