Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking dynamic individuals to deliver exceptional support through inbound/outbound calls, chats, and emails. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your voice matters. Immediate start positions available! Perfect for students, parents, or professionals seeking supplemental income. Competitive hourly rates + performance bonuses.
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and digital channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience (call center background a plus)
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and multitasking tools
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends required)
- Clear, professional communication in English