Job Description
Join our award-winning call center team and start earning daily pay immediately! Nexus Communications Group is seeking motivated Customer Service Representatives in Nashville for immediate start positions. Enjoy competitive hourly rates, comprehensive paid training, and a supportive team environment.
As a leader in customer experience solutions, we offer:
• Same-day pay through our digital payroll system
• Paid training and career advancement opportunities
• Health benefits and 401(k) matching
• Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service-related issues
- Meet/exceed performance metrics (call handling time, CSAT)
- Document interactions accurately in CRM systems
- Collaborate with team members for seamless service delivery
- Adhere to compliance protocols and quality standards
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with computer proficiency
- Customer service or call center experience preferred
- Reliable transportation to downtown Nashville location
- Flexible availability including evenings/weekends
- Pass background check and pre-employment screening