Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional customer experiences with the flexibility of daily pay. This role offers immediate start opportunities and career advancement potential in a dynamic, supportive environment.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships with clients. Our commitment to your growth includes comprehensive training, performance incentives, and a benefits package designed for your well-being. Apply today to become part of a company that values its employees and rewards excellence!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using problem-solving skills and product knowledge
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to maintain product/service expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong multitasking abilities with attention to detail
- Positive attitude and resilience under pressure
- Reliable transportation for on-site work requirements
- Ability to work flexible shifts including weekends