Job Description
Start your career TODAY! CustomerConnect Solutions has immediate openings for Entry-Level Call Center Representatives in Minneapolis, MN and New York, NY.
No experience needed – we provide comprehensive training! Join our award-winning team and develop valuable customer service skills while earning competitive pay with benefits. This is your opportunity to launch a dynamic career in a fast-paced, supportive environment.
We're seeking motivated individuals with excellent communication skills and a passion for helping others. Flexible schedules available, including day/evening/weekend shifts. Apply now and begin your journey with us within days!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document all interactions in CRM systems with accuracy
- Meet performance metrics (call volume, resolution rate)
- Collaborate with team members to enhance service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (GED)
- Clear communication skills and professional phone demeanor
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mindset
- Must pass background check and drug screen