Job Description
Join our award-winning call center team in Indianapolis and start your career immediately! ConnectServe Solutions is seeking motivated full-time Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required—we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows OS
- Flexible schedule availability including weekends
- Customer service mindset with problem-solving aptitude
- No prior experience necessary—training provided