Job Description
Join our award-winning customer service team in Portland and start your career immediately! ConnectServe Solutions is seeking energetic individuals for full-time call center positions with same-week onboarding. We offer competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters.
As a key member of our client support team, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% satisfaction rate. No experience necessary – we provide paid training and career growth opportunities. Enjoy flexible scheduling, health insurance, and monthly performance bonuses. Apply today and start earning tomorrow!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM system with 100% compliance
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve customer experience workflows
- Participate in bi-weekly training sessions for product updates
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Ability to type 35+ WPM with 95% accuracy
- Basic computer proficiency (Windows, CRM software)
- Customer service orientation with problem-solving mindset
- Flexible availability including evenings/weekends (optional)
- Reliable transportation to downtown Portland office
- Must pass background check and drug screening