Job Description
Join our award-winning customer service team and launch your career immediately! ConnectServe Solutions is seeking passionate individuals to join our dynamic call center in Columbus, Ohio. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including evenings/weekends)
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and customer-focused mindset
- Ability to pass background check and drug screening