Job Description
Join our dynamic team at Premiere Service Solutions as a Weekend Customer Service Specialist! We're urgently hiring motivated professionals to deliver exceptional service during Saturday and Sunday shifts in Jacksonville, FL. Enjoy competitive pay, flexible weekend schedules, and a vibrant team environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply now and start your rewarding part-time career today!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, shipping, and product concerns using our CRM system
- Process orders and maintain accurate customer records
- Collaborate with weekday teams to ensure seamless service continuity
- Meet/exceed weekly performance metrics for response time and resolution rate
- Document interactions and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Flexible availability for Saturday/Sunday shifts (6am-6pm)
- Positive attitude and problem-solving mindset