Job Description
Join our award-winning customer service team and launch your career today! We're urgently seeking energetic Full-Time Call Center Representatives for immediate openings in Portland, OR. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters.
Why Work With Us?
- Immediate start with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Clear career advancement paths
- Modern downtown location with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM tools
- Meet/exceed daily performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM with high accuracy
- Strong problem-solving and active listening skills
- Ability to work flexible shifts (including weekends)
- Proficiency with Windows OS and CRM software
- Positive attitude and resilience in fast-paced environments