Job Description
Are you looking for a rewarding career in customer service with a flexible schedule? Apex Digital Support is hosting a special Hiring Event in Austin, TX, and we are looking for enthusiastic Chat Support Representatives to join our growing team.
Whether you are an experienced professional or just starting out, we provide comprehensive training and a supportive environment to help you thrive. As a Chat Support Rep, you will be the first point of contact for our clients, ensuring a seamless and positive customer experience.
Responsibilities
- Respond to customer inquiries and support tickets via live chat in a timely and professional manner.
- Provide accurate information regarding products, services, and account management.
- Troubleshoot basic technical issues and escalate complex problems to senior support staff.
- Maintain detailed and accurate records of all customer interactions in our CRM system.
- Adhere to company quality assurance standards and performance metrics.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent written communication skills with a focus on grammar, tone, and clarity.
- Typing speed of at least 40 words per minute (WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.
- Basic computer literacy and ability to learn new software quickly.