Job Description
Join our award-winning customer service team and launch your career immediately! ConnectCare Solutions is seeking motivated Full-Time Call Center Representatives in Charlotte, NC. Enjoy competitive pay, comprehensive training, and a supportive work environment. No experience necessary - we provide all the tools you need to succeed.
Why Join Us?
• Immediate start opportunities
• Paid training program
• Career advancement paths
• Health benefits & retirement plans
• Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and service concerns
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to enhance service quality
- Participate in ongoing training and development programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customer needs
- Basic computer proficiency and typing speed (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- Pass background check and drug screening