Job Description
Join our award-winning team at Customer Connect Solutions and launch your career in customer service with immediate start! We're seeking passionate Full-Time Call Center Representatives in Portland, OR to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real impact.
What We Offer:
- Immediate employment start
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and career development programs
- Modern downtown Portland office with transit access
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, CSAT scores)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Proficient in multitasking and typing (35+ WPM)
- Strong problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Basic CRM software knowledge