Job Description
Join Illinois Connect Solutions and launch your career in customer service with an immediate start opportunity! We're seeking passionate individuals to join our dynamic call center team in Chicago. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer literacy
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset