Job Description
Join Our Elite Call Center Team Immediately in Chicago!
Illinois Connect Solutions is seeking dynamic individuals to fill full-time customer service positions starting immediately. We offer competitive compensation, comprehensive benefits, and a supportive environment for career growth. No experience necessary—we provide world-class training!
Why Work With Us?
- Competitive hourly wage plus performance bonuses
- Comprehensive health, dental, and vision benefits
- Clear advancement pathways to team lead/supervisor roles
- Modern downtown Chicago office with free parking
- Flexible scheduling options including hybrid work
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries efficiently
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed key performance metrics (AHT, CSAT, FCR)
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing product and service training
- Support team initiatives for customer experience optimization
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficient with Windows OS and CRM software
- Type 35+ WPM with strong data entry accuracy
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Chicago location
- Pass background/drug screening pre-employment