Job Description
Welcome to Apex Support Solutions, where we prioritize our people and our customers. We are currently seeking dedicated Local Customer Service Representatives to join our dynamic team in Detroit, MI. If you are looking for an immediate start and a rewarding career in customer support, this is the perfect opportunity for you.
As a vital part of our operations, you will be the face of our brand, ensuring our clients receive top-notch service. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Why Join Us?
• Immediate Start Available
• Competitive Pay ($18 - $22/hr)
• Career Growth Opportunities
• Friendly Team Culture
Responsibilities
- Handle inbound and outbound customer inquiries with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document customer interactions and feedback in the company database.
- Collaborate with the sales and technical teams to provide comprehensive solutions.
- Maintain a deep knowledge of our products and services to assist customers effectively.
Qualifications
- High school diploma or equivalent (GED) required.
- Minimum of 1 year of experience in customer service or sales is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM systems.
- Ability to multitask in a fast-paced, high-volume call center environment.
- Strong problem-solving skills and a customer-first mindset.