Job Description
Join our dynamic team at Premier Connect Solutions for an immediate start in our high-energy night shift call center operations. We're seeking motivated individuals ready to deliver exceptional customer experiences while working flexible overnight hours in our state-of-the-art El Paso facility. This role offers competitive pay, comprehensive training, and opportunities for career advancement in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution targets
- Collaborate with team members to ensure seamless customer handoffs
- Adhere to company protocols and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation
- Comfortable working flexible overnight shifts (10 PM - 6 AM)
- Spanish bilingual proficiency highly valued
- Ability to multitask in fast-paced environments