Job Description
Join Fort Worth's premier remote chat support team! ConnectLocal Solutions is seeking passionate individuals to provide exceptional digital customer service from home. As a key member of our local Fort Worth support squad, you'll resolve inquiries, build customer loyalty, and contribute to our growing tech community. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while supporting your neighbors in the Dallas-Fort Worth metroplex.
Responsibilities
- Deliver real-time chat support to Fort Worth-area customers
- Resolve technical inquiries and billing issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with local support teams for complex escalations
- Maintain detailed knowledge of Fort Worth-specific services
- Proactively identify process improvement opportunities
- Adhere to data security protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or chat support experience
- Exceptional written communication skills
- Proficient in multitasking and time management
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work rotating shifts including weekends
- Must reside in Fort Worth/Dallas metro area