Job Description
Join our award-winning customer service team with immediate openings for night shift representatives in Cleveland! We're seeking passionate individuals to deliver exceptional support while enjoying premium night-shift premiums and flexible scheduling. As a key player in our 24/7 operation, you'll handle inquiries with empathy and efficiency while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case histories
- Collaborate with cross-functional teams for complex issue resolution
- Meet/exceed KPIs including AHT, FCR, and CSAT targets
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM platforms (Salesforce preferred)
- Ability to multitask in high-pressure environments
- Full-time availability for night shifts (11PM-7AM)
- Type 40+ WPM with 98% accuracy