Job Description
Join our dynamic team as a Night Shift Customer Service Representative and make an immediate impact! We're seeking energetic professionals to deliver exceptional support during evening hours. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive training, and a supportive work environment. Perfect for night owls seeking stability and growth in New Orleans' thriving business sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions and update customer records in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and problem-solving abilities
- Ability to work independently in a fast-paced night shift environment
- Flexibility to adapt to changing priorities
- Positive attitude and resilience under pressure