Job Description
Launch Your Career with an Immediate Start!
Are you ready to take the next step in your professional journey? Apex Support Solutions is currently seeking driven Customer Service Representatives to join our elite team. We are expanding our operations in the Raleigh and New York markets and looking for individuals who are ready to hit the ground running.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier assistance during the night shift. We offer a competitive compensation package, comprehensive benefits, and a supportive environment that values your growth.
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and a customer-first approach.
- Resolve complex customer inquiries and issues efficiently, ensuring high satisfaction scores.
- Document all interactions accurately in our CRM system to maintain up-to-date client records.
- Collaborate with team leads and other departments to escalate and resolve escalations promptly.
- Stay current on product updates and service policies to provide accurate information.
- Maintain a high energy and positive attitude throughout the night shift to support client needs.
- Identify opportunities to upsell or cross-sell services based on customer needs.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred, but we provide training for motivated candidates.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts (10:00 PM - 7:00 AM or similar).
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong problem-solving abilities and the ability to remain calm under pressure.