Job Description
Join ConnectServe Solutions' award-winning team as a part-time Call Center Agent in Cleveland! We're seeking motivated individuals to start immediately in a dynamic customer service role. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for students, career changers, or those seeking supplemental income. Our modern downtown office offers a collaborative environment with advancement opportunities. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, quality)
- Collaborate with team to improve customer experiences
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet for remote work options
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends (15-25 hrs/week)