Job Description
Join our award-winning customer experience team in Atlanta and make an immediate impact! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our diverse client base. This role offers flexible scheduling, comprehensive training, and the opportunity to grow within a dynamic environment.
At NexusConnect Solutions, we value empathy, efficiency, and innovation. You'll be the voice of our brand, resolving inquiries with professionalism while contributing to our mission of 100% customer satisfaction. Perfect for students, career changers, or those seeking flexible work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to escalate complex cases and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and handle times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in B2C or B2B environments
- Proficient in CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with clear, empathetic verbal/written abilities
- Type 45+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- US work authorization and reliable internet connection