Job Description
Join our award-winning customer service team and make an immediate impact! CustomerFirst Solutions is seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences for our clients in the tech and e-commerce sectors. This role offers flexible scheduling, comprehensive training, and a fast-paced environment perfect for career growth. If you thrive on problem-solving and connecting with customers, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM tools like Salesforce and Zendesk
- Document interactions accurately in customer databases for quality assurance
- Collaborate with technical teams to escalate complex issues effectively
- Maintain performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in call center or retail setting
- Proficiency with Microsoft Office Suite and CRM software
- Excellent verbal/written communication and multitasking abilities
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills with attention to detail
- Fluent in English; Spanish fluency highly valued