Job Description
Join our dynamic team at Atlanta Connect Services as a Part-Time Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences while working flexible hours in our vibrant downtown Atlanta location. This role offers rapid onboarding and the opportunity to develop valuable communication skills in a supportive environment.
Our ideal candidates thrive in fast-paced settings and are committed to resolving customer inquiries with professionalism and empathy. With competitive pay and opportunities for growth, this is your chance to launch or advance your customer service career today.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills with clear articulation
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask effectively in a high-volume setting
- Flexibility to work evenings and weekends as required
- High school diploma or equivalent; college degree preferred