Job Description
We are seeking a highly motivated Customer Service Representative to join our dynamic team. This is an Immediate Start opportunity offering flexible part-time hours. Whether you are based in Cleveland, OH, or looking for opportunities in Florida, we provide a comprehensive training program and a supportive work environment.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive the top-tier service they deserve. We value communication, patience, and a positive attitude.
Why Join Us?
- Immediate start available for qualified candidates.
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay ($15 - $20/hr).
- Comprehensive training provided.
- Opportunities for growth within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently.
- Resolve customer inquiries, complaints, and issues with patience and accuracy.
- Accurately document customer interactions and account information in our CRM system.
- Maintain a deep knowledge of company products, services, and policies to provide accurate answers.
- Escalate complex issues to the appropriate supervisor or department when necessary.
- Meet or exceed daily and weekly performance KPIs.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Ability to type at least 35-40 WPM.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Reliable high-speed internet connection required for remote positions.
- Ability to work independently and manage time effectively.