Job Description
Join ConnectSolutions Group as a Weekend Call Center Agent in Fort Worth, TX and start immediately! We're seeking energetic professionals to deliver exceptional customer support during high-demand weekend shifts. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for those seeking flexible schedules with career growth opportunities in the thriving Fort Worth market.
Responsibilities
- Handle inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries with empathy and efficiency
- Meet/exceed weekly performance metrics (AHT, CSAT)
- Document interactions in CRM systems with precision
- Collaborate with team members to escalate complex issues
- Maintain product knowledge through continuous training
- Support weekend operations during peak business hours
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM)
- Exceptional verbal communication abilities
- Ability to work flexible weekend shifts (Sat/Sun)
- Proficiency with CRM software (e.g., Salesforce)
- Problem-solving mindset with conflict resolution skills
- Reliable transportation to Fort Worth location