Job Description
Join our award-winning call center team and start your career immediately! We're seeking motivated Weekend Shift Customer Service Representatives in Fresno, CA. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for students, parents, and career changers seeking weekend work with weekday availability. Join our dynamic team and provide exceptional customer experiences while building valuable professional skills.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Weekend availability (Sat/Sun 8am-6pm)
- Basic computer proficiency
- Positive attitude and problem-solving mindset