Job Description
Seize an immediate opportunity to join our award-winning call center team in Nashville! We're seeking dynamic Weekend Shift Agents to deliver exceptional customer experiences while enjoying competitive compensation and flexible scheduling. No prior experience required – we provide comprehensive training and career advancement pathways.
Why choose NexaCall? Our culture thrives on recognition, work-life balance, and growth. Enjoy performance-based bonuses, health benefits, and a state-of-the-art facility downtown. Perfect for students, career-changers, or those seeking weekend-focused roles with weekday availability.
Immediate start available – apply today and begin your journey with us!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, billing issues, and technical support concerns
- Maintain detailed documentation in CRM systems with 99% accuracy
- Meet/exceed performance metrics: 30+ calls/hour, 90% CSAT score
- Collaborate with team leads to optimize call flow and processes
- Adhere strictly to compliance protocols (HIPAA, PCI-DSS)
- Participate in quarterly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to type 40+ WPM with 98% accuracy
- Weekend availability: Sat/Sun 8AM-8PM (flexible shifts)
- Strong problem-solving abilities under pressure
- Background check and drug screen required