Job Description
Are you looking to kickstart your career in Information Technology? Apex Tech Solutions is currently seeking a dedicated Help Desk Support Associate to join our growing team in Arlington, TX.
We believe in nurturing talent. If you are eager to learn and possess a passion for technology, we provide comprehensive paid training to get you up to speed. This is an excellent opportunity to enter the IT field with a reputable company that values growth and customer satisfaction.
Why Join Us?
- Zero Experience Required: We train all new hires from the ground up.
- Paid Training: Get certified while you work.
- Career Growth: Clear pathways to senior IT roles.
- Modern Environment: Work with cutting-edge tools and technology.
What You Will Do:
As a Help Desk Support Associate, you will be the first point of contact for our employees. Your role is vital in ensuring our internal systems run smoothly, allowing our teams to focus on what they do best.
Responsibilities
- Provide technical support to internal employees via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Set up new user accounts, configure workstations, and manage permissions.
- Maintain accurate records of all support tickets and issues in our ticketing system.
- Assist with the deployment of new software and hardware upgrades.
- Communicate technical solutions to non-technical users in a clear, professional manner.
- Collaborate with the IT team to improve support processes and documentation.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy (proficiency with Windows and Mac operating systems).
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and complete training programs.
- Ability to work in a fast-paced team environment.
- Customer service-oriented mindset is a plus.