Job Description
Are you ready to accelerate your IT career in the heart of Texas? ApexTech Solutions is seeking a highly motivated and technically proficient IT Help Desk Support Specialist to join our dynamic team. We are looking for a problem-solver who thrives in a fast-paced environment and is eager to make an immediate impact on our organization.
In this role, you will be the first point of contact for our employees, ensuring that technical issues are resolved efficiently and that our internal systems run smoothly. If you have a passion for technology and a knack for customer service, we want to hear from you.
Why Join Us?
- Immediate Start: We value quick action and are ready to onboard the right candidate immediately.
- Competitive Pay: Earn a salary between $55k and $75k depending on experience.
- Modern Tools: Work with the latest hardware and ticketing systems.
- Growth Opportunities: Clear pathways for advancement into System Administration or Network Engineering.
Responsibilities
- Tier 1 & Tier 2 Support: Provide exceptional technical support to employees via phone, email, and in-person, resolving hardware, software, and network issues.
- Ticket Management: Log, track, and manage all support tickets using our ticketing system (e.g., ServiceNow or Jira) to ensure timely resolution and SLA adherence.
- Hardware Deployment: Assist in the setup, configuration, and deployment of new laptops, monitors, and peripherals for new hires.
- Software Configuration: Install, patch, and troubleshoot operating systems (Windows 10/11) and essential business applications.
- User Education: Conduct training sessions and create documentation to empower users to resolve common technical issues independently.
- Security Compliance: Assist in enforcing IT security policies and ensuring all devices are compliant with company standards.
Qualifications
- Experience: 1-3 years of experience in a Help Desk or IT Support role.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+, Network+).
- Technical Skills: Strong knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven ability to troubleshoot and resolve technical glitches efficiently.
- Availability: Ability to work flexible hours, including occasional evenings or weekends during system maintenance windows.