Job Description
Are you looking to launch a career in Information Technology but lack formal experience? We are looking for a motivated IT Support Specialist (Entry Level) to join our dynamic team in Albuquerque, New Mexico.
At Albuquerque Tech Solutions, we believe in investing in talent. We offer comprehensive paid training and a supportive environment where you can grow your technical skills and problem-solving abilities. This is an excellent opportunity for recent graduates or anyone eager to pivot into a stable, high-demand tech role.
Why Join Us?
- Zero Experience Required: We provide full training on industry-standard tools and protocols.
- Career Growth: Clear pathways to become a System Administrator or Network Engineer.
- Modern Environment: Work with cutting-edge technology in a collaborative office setting.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist in the setup and configuration of new user workstations and peripherals.
- Maintain a positive and professional demeanor while resolving complex technical issues for customers.
- Document all support interactions and resolutions in our internal knowledge base.
- Collaborate with senior IT staff to learn best practices for network and security protocols.
Qualifications
- No prior IT experience or certifications required; we teach you everything you need to know.
- Strong desire to learn and a natural aptitude for solving puzzles.
- Excellent verbal and written communication skills.
- Basic computer literacy (familiarity with Windows operating systems is a plus).
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- High school diploma or equivalent required.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist in the setup and configuration of new user workstations and peripherals.
- Maintain a positive and professional demeanor while resolving complex technical issues for customers.
- Document all support interactions and resolutions in our internal knowledge base.
- Collaborate with senior IT staff to learn best practices for network and security protocols.
Qualifications
- No prior IT experience or certifications required; we teach you everything you need to know.
- Strong desire to learn and a natural aptitude for solving puzzles.
- Excellent verbal and written communication skills.
- Basic computer literacy (familiarity with Windows operating systems is a plus).
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- High school diploma or equivalent required.