Job Description
Join Kansas City's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experience for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. No experience necessary – we provide paid training!
Event Details:
📅 Date: October 15, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 456 Gateway Dr, Kansas City, MO 64101
🎁 On-the-spot interviews & offers!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English (bilingual a plus)
- Ability to type 35+ WPM with 95% accuracy
- Proficient with Microsoft Office and web-based tools
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen