Job Description
Join our dynamic team at Boston Call Center Solutions and experience the flexibility of weekly pay! We're seeking motivated individuals to deliver exceptional customer support for Fortune 500 clients. With immediate start opportunities and comprehensive training provided, this role offers career growth in Boston's thriving service industry.
Why Work With Us?
- Weekly paycheck (no waiting for bi-weekly cycles)
- Free on-site parking and transit stipend
- Health benefits and 401(k) matching
- Performance-based quarterly bonuses
- Modern downtown Boston location
Responsibilities
- Handle inbound/outbound calls for diverse client portfolio
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (AHT, CSAT)
- Collaborate with team leads to improve service quality
- Participate in monthly skills development workshops
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in typing (40+ WPM)
- Exceptional verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Basic computer literacy (MS Office suite)
- Pass background check and drug screening
- Must be authorized to work in the US