Job Description
Join Detroit Connect Solutions for immediate opportunities in our local call center! We're hosting a weekly hiring event for motivated individuals seeking stable income with weekly paychecks. No experience necessary - we provide comprehensive training to launch your customer service career. Enjoy competitive benefits, flexible schedules, and a supportive team environment in the heart of Detroit.
Why Work With Us?
• Weekly direct deposit pay
• Paid training and certification
• Health/dental benefits
• Career advancement paths
• Free downtown parking
Responsibilities
- Handle inbound/outbound customer calls for diverse industries
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, handle time)
- Collaborate with team to improve customer satisfaction
- Adhere to compliance and privacy regulations
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent
- Clear background check and drug screen
- Basic computer proficiency (Windows, typing 25+ WPM)
- Strong communication and active listening skills
- Ability to work flexible shifts (evenings/weekends)
- Resilience under pressure and problem-solving mindset
- Valid government-issued ID