Job Description
Join our award-winning customer service team and launch your career in Louisville's fastest-growing industry! We're seeking motivated individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and immediate start opportunities in a modern, collaborative environment. No experience required – we provide all necessary training! Benefits include health insurance, paid time off, and career advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with typing speed of 30+ WPM
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Louisville location
- Flexible availability including weekends/holidays