Job Description
We are thrilled to announce an upcoming Local Hiring Event in Tampa, FL! Tampa Connect Group is expanding our customer service team and is seeking passionate individuals to join us. If you are looking for a rewarding career with a company that values your contributions, this is the perfect opportunity.
As part of our hiring event, you will have the chance to meet our management team, complete a quick on-site interview, and potentially start training immediately. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. Join us in making a difference in the lives of our customers every day.
Responsibilities
- Manage a high volume of incoming customer calls and inquiries with professionalism and empathy.
- Resolve customer issues and answer questions accurately to ensure high satisfaction rates.
- Document all customer interactions and transactions in our CRM systems with precision.
- Follow established call scripts and protocols while adapting to unique customer needs.
- Identify opportunities to cross-sell products or services based on customer needs.
- Collaborate with team leads to improve operational efficiency and service quality.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing proficiency (40+ wpm).
- Previous experience in customer service, sales, or call centers is a plus but not mandatory.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable transportation to our Tampa, FL location.