Job Description
Join our dynamic call center team in Houston and enjoy the stability of weekly pay! We're hosting an exclusive hiring event for motivated individuals seeking customer service careers with immediate start dates. ConnectCare Solutions offers comprehensive training, flexible scheduling, and a supportive work environment where your contributions are recognized weekly. No experience necessary – we provide all training needed to succeed.
Hiring Event Details:
- Date: October 15, 2023
- Time: 9:00 AM - 4:00 PM
- Location: 1500 Post Oak Blvd, Houston, TX 77056
- Bring ID and resume
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet daily performance metrics including call quality and resolution rates
- Collaborate with team members to improve customer experience workflows
- Participate in ongoing training sessions to enhance product knowledge
- Uphold HIPAA compliance standards for all client interactions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with a solutions-oriented mindset
- Reliable internet connection for potential remote work options
- Availability to work flexible shifts including evenings/weekends
- Passion for helping others and representing healthcare brands