Job Description
Join Austin Connect Solutions for an exciting career in customer service! We're hiring immediately for local call center representatives with paid training. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Start your new career path today in the heart of Austin!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and provide product/service information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Austin location
- Positive attitude and customer-focused mindset
- Flexibility to work weekends/holidays as needed
- Passing background check and drug screen required