Job Description
Join ConnectPro Solutions and transform your career with our Local Chat Support Agent role featuring daily pay and comprehensive paid training. We're seeking tech-savvy communicators in Chicago to deliver exceptional customer service through real-time chat platforms. Enjoy flexible scheduling, rapid earnings, and growth opportunities in a dynamic support environment.
What You'll Gain:
- Daily pay for immediate financial flexibility
- Free paid training covering chat tools and soft skills
- Part-time hours with remote/in-office hybrid options
- Performance-based bonuses and advancement pathways
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rates
- Maintain detailed case histories in CRM systems
- Collaborate with technical teams for complex issue escalation
- Adhere to SLAs with average response time <60 seconds
- Document product knowledge updates and process improvements
- Support multiple client accounts simultaneously
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Experience in customer service/support (chat/email)
- Proficient in Zendesk, Intercom, or similar chat platforms
- Excellent written communication with neutral tone
- Ability to multitask across 3-4 chat windows
- Reside in Chicago area for occasional in-person training
- Flexible availability including evenings/weekends