Job Description
Join our award-winning support team as a Local Chat Support Agent in San Francisco! We're seeking empathetic communicators to deliver exceptional customer service via live chat. Enjoy paid training, competitive benefits, and a collaborative environment. Immediate openings available for those ready to start their career in tech support.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions using CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify opportunities to improve customer experience
- Maintain product knowledge through continuous learning modules
- Adhere to SLAs and quality standards for all interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or technical support experience
- Excellent typing skills (60+ WPM) with strong grammar proficiency
- Proficiency in multi-tasking chat platforms (e.g., Zendesk, Intercom)
- Ability to work rotating shifts including weekends
- Passion for problem-solving and helping customers
- Must reside in San Francisco Bay Area