Job Description
Join our dynamic support team at SupportHub Solutions! We're seeking passionate Chat Support Agents to provide exceptional customer service from our Denver headquarters. This immediate hire position offers competitive pay, flexible scheduling, and growth opportunities in a fast-paced tech environment. Perfect for tech-savvy individuals who thrive in digital communication!
Responsibilities
- Deliver real-time support via chat to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to escalate complex problems
- Maintain product knowledge through continuous training modules
- Meet performance metrics for response time and resolution rate
- Support multiple product lines including software and hardware
- Participate in weekend/holiday rotation as required
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support role
- Proficient in typing (50+ WPM) with exceptional written communication
- Experience with chat platforms (Zendesk, Intercom, LiveChat)
- Strong problem-solving skills with attention to detail
- Ability to multitask in fast-paced digital environments
- Must be authorized to work in the US
- Availability for onsite Denver-based training