Job Description
Join our award-winning customer revolution! ApexConnect Solutions is urgently hiring Call Center Representatives for immediate start roles in Denver. Experience a dynamic work environment with competitive pay, comprehensive benefits, and rapid career advancement opportunities. No experience necessary – we provide paid training! Transform your career while delivering exceptional service to Fortune 500 clients.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs: 85% CSAT, 30-second AHT, 98% attendance
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads on process improvements
- Participate in bi-weekly coaching sessions
- Adhere to PCI compliance protocols
- Support overflow operations during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 60 WPM typing speed with 95% accuracy
- Proficiency in Microsoft Office and CRM platforms
- Clear communication skills with neutral accent
- Ability to multitask in fast-paced environment
- Flexibility for rotating shifts (days/evenings)
- Pass background check and drug screen
- Previous BPO/call center experience highly valued