Job Description
Join TechConnect Solutions as a Local Chat Support Agent in San Francisco! We're seeking dynamic communicators to provide exceptional customer support through our chat platform. This immediate hire role includes paid training, making it perfect for career changers and recent graduates. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your skills make a real impact. Start your customer service journey with us today!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Maintain detailed records of interactions using CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
- Escalate unresolved issues to senior support staff when needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 40 WPM typing speed with 95% accuracy
- Experience in customer service or tech support (entry-level welcome)
- Exceptional written communication and multitasking abilities
- Proficiency with web-based chat platforms and CRM software
- Ability to work flexible shifts including weekends
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening