Job Description
Join TechConnect Solutions for an exclusive hiring event targeting night shift chat support professionals in Seattle! We're seeking empathetic tech-savvy individuals to deliver exceptional customer experiences through our digital platforms. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Provide real-time chat support for technical inquiries and troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLAs and quality assurance standards
- Contribute to process improvement initiatives
- Support 24/7 rotation schedule with night shift focus
Qualifications
- 1+ years customer support experience in tech/digital environments
- Exceptional written communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficiency with chat platforms and CRM software
- High school diploma or equivalent; bachelor's preferred
- Availability for immediate night shift start