Job Description
Join ConnectSolutions Inc. for our exclusive Local Chat Support Hiring Event in Denver, CO! We're seeking passionate individuals to deliver exceptional customer experiences through live chat support. This is your chance to launch a rewarding career in tech with immediate start opportunities. Enjoy competitive pay, comprehensive training, and a supportive team environment.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product support
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and satisfaction scores
- Adapt to new technologies and product updates continuously
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or chat support experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong written communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening