Job Description
Join our award-winning customer support team in Richmond, Virginia! We're immediately hiring enthusiastic Chat Support Specialists for full-time roles with comprehensive paid training. Perfect for career changers or those seeking entry-level tech opportunities, this position offers a clear growth path into senior support and team leadership roles. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Virginia's thriving tech sector.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and troubleshoot problems using our proprietary CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Maintain positive customer satisfaction scores and response time metrics
- Participate in ongoing training to enhance product knowledge and support techniques
- Contribute to process improvements for customer support workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication and typing skills (60+ WPM)
- Basic computer literacy and internet navigation proficiency
- Strong problem-solving abilities and customer service mindset
- Ability to work flexible shifts including evenings/weekends
- No prior experience required - we provide comprehensive paid training
- Must be authorized to work in the United States