Job Description
Join TechSolve Solutions as a Local Chat Support Agent and become the digital face of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat from the comfort of your home in Columbus, OH. This immediate hire opportunity offers competitive pay, flexible scheduling, and the chance to work with cutting-edge technology while making a real impact.
As a key member of our remote support team, you'll troubleshoot technical issues, resolve customer inquiries, and build lasting relationships—all while enjoying the freedom of remote work. If you're passionate about problem-solving and excel in fast-paced digital environments, apply today to start your career journey with us!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing concerns, and product questions
- Maintain detailed documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed CSAT and resolution time metrics
- Continuously update knowledge base with new solutions
- Participate in weekly training sessions and team huddles
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or chat support experience
- Excellent written communication skills
- Ability to multitask across 3-4 chat conversations
- Proficiency with Zendesk, Salesforce, or similar platforms
- Reliable high-speed internet and quiet home office
- Located in Columbus, OH metropolitan area
- Flexible availability including evenings/weekends